FAQs

Ultrabus offers a wide range of transportation services, including private transfers, school transport, excursions, and special arrangements. Our services are designed to meet the needs of each client, from individual trips to large groups. Remember: If you have any questions or concerns about the booking, you can contact Ultrabus customer service for assistance.
You can make your reservation through our website, by speaking directly with the owners, calling us, or sending us an email. Our team is happy to help you organise your transport.
Our fleet includes a variety of vehicles that can accommodate from 2 to more than 80 passengers. We also have vehicles for transporting heavy luggage, such as golf bags and bicycles.
Yes, at Ultrabus we can transport special or bulky luggage without any issues. Simply let us know your specific needs when making the booking.
The safety of our passengers is our top priority. All our drivers have over 20 years of experience and are highly qualified. Additionally, our vehicles are regularly inspected and comply with all safety standards.
Yes, we offer transportation services 24 hours a day, 365 days a year, to ensure that you always have a reliable transport option.
We understand that unforeseen circumstances can arise. You can cancel your reservation by contacting us directly. We will inform you about our cancellation policy and any applicable charges.
Yes, you can make changes to your reservation by contacting our customer service team. We do our best to accommodate your modification requests.
Yes, currently Ultrabus operates exclusively on the island of Mallorca, providing transportation services throughout the island.
Once the budget is agreed upon, payment is straightforward. You can make a bank transfer and receive a receipt. Alternatively, you can pay with a credit card through the website. Both options are fast and secure.

• If you cancel 7 days before the service date, we will refund 100% of the reservation value.
• If you cancel between 2 and 6 days before, we will refund 50%.
• If you cancel with less than 48 hours notice, there is no refund.